Return Policy & Cancellations Policy

Our return policy lasts 14 calendar days. If 14 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit/credit card or bank account or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit/debit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@malvez.eu .

Sale items (if applicable)

Sale priced items cannot be exchanged or refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged on transportation. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. Due to the nature of the acrylic, our bags can break easily if not handled with proper care. Malvez is not liable for dropped bags.

If you are eligible for an exchange and need to exchange it for the same item , send us an email at customercare@malvez.eu and send your item to:
MALVEZ I.K.E., Patriarchou Ioakim 38, Athens 10675, Greece.

If the item is not in stock, you will be refunded.

Shipping

To return your product, you should mail your product to:
MALVEZ I.K.E., Patriarchou Ioakim 38, Athens 10675, Greece.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Repeated Returns

We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.

 

CANCELLATIONS

You may send us an email at customercare@malvez.eu if you wish to cancel your order. In case the order has already been dispatched, then you will have to follow the refund process as described above.